Privacy Policy

Last update: 8 April 2017 02:02AM GMT +8 ASIA KUALA LUMPUR

The KnightVPN provides Virtual Private Networking (VPN) service and other internet privacy features. KnightVPN VPN service is offered by KnightVPN Privacy Policy describes how user data is treated at KnightVPN.

Our top priority is customer data security. Operating under the jurisdiction of Malaysia allows us to guarantee our no-logs policy meaning that your activities using privacy solutions, created by KnightVPN are not monitored, recorded, logged, stored or passed to any third party.

With this Privacy Policy we want to distinguish the KnightVPN website and KnightVPN security software.

If you have any questions or comments about this Privacy Policy, please contact us at: [email protected]



1.0 Personal Information Collection


As a provider of an online privacy service, we ultimately strive to collect the minimal amount of information required to operate our service. This often means difficult trade-offs between the information we collect and the performance of our service.

We believe that extraordinary openness and transparency around the data we collect, why we collect it and how we handle it can be a foundation of trust in our service. We welcome your thoughts and feedback on this evolving document.

We strive to collect the minimum amount of information required to operate our service


1.1 What is Personal Information?


As described below, “Personal Information” means any information that identifies you and includes information provided by you while using our Services. If we use or store Personal Information with information that is non-personal, we will consider the combination as Personal Information.

1.2 Account User Data

When you create or update your KnightVPN user account, we collect and store this “Account Data”. The Account Data stored is listed below in its entirety:



Account Data
What we will use for ?
Name
Email and Login greetings
Email address
Login, General communications, purchase receipt, promotions and product news.
Email Confirmation
Confirmation that your email is valid
Password
Password are encrypted
User Expiry
Provide paid user date of service expiry
Bandwidth Usage
Provide bandwidth calculation of the package
Session Bandwidth Usage
Provide bandwidth calculation of the package and checking users that abusive our networks
Payment Transaction (Email), Transaction ID, Transaction Time, Amount) Avoid fraudulent activities.
Some data is used to prevent fraud cases


Some data is used to prevent fraud cases.

1.3 Personal and Financial Data Collected at Payment

Making a purchase with a credit card on any service will result in personally identifiable information being exchanged with payment processors.

KnightVPN never stores your complete credit card number. To keep your payment information secure, we adopt all available security and multi-factor authentication measures available from these providers.

KnightVPN operates exclusively with PCI compliant payment processors. Only our payment processors have the ability to collect, use and access your full credit card information and other financial information. They can use this information solely for the purpose of charging and invoicing you for our (paid) Services.

We never store your card details. Neither your last card number.



1.4 Other Data KnightVPN Just does NOT Collect

KnightVPN explicitly does NOT collect, store or log the following data:

  • IP addresses visiting our website
  • IP addresses upon service connection
  • Any information about the applications, services or websites our users use while connected to our Service

Its Zero Logging! Read our Zero Log Policy here.



2.0 Personal Information

Any Personal Information you provide to KnightVPN will be administered according to the following principles:


2.1 Accountability

Should you have any concerns about how your information is handled or questions about our privacy policy, feel free to contact us at privacy [at] knightvpn.com


2.2 Disclosure of Information to Third Parties

Except as described below, KnightVPN will NOT disclose any information to other commercial parties under any circumstance.

In the event KnightVPN is required to comply with law enforcement where subpoenas, warrants or other legal documents have been provided, valid under Malaysian jurisdiction, the extent of disclosure is limited to the “Personal Information” listed within this privacy policy.

As noted above, KnightVPN utilizes PCI-compliant third party payment processors to collect your credit card and other billing information.

If our organization structure changes (i.e we undergo a restructuring or are acquired), we may need to migrate your Personal Information to a third party related to a business transaction, but, we will ensure that such a third party has entered into an agreement under which the use of your Personal Information is only related to purposes necessary for the transaction.


2.3 Consent

Unless otherwise required by law, we will obtain your consent whenever we collect your Personal Information or make changes to the Operational Information we store. Your consent may be expressed or implied. In certain circumstances your consent may be implied by your actions. For example, by providing us Personal Information to sign up for our Service, it is implied that we can use such information as we outlined in this privacy policy.

The form of consent sought by KnightVPN may vary depending on the nature of the information. In determining the appropriate form of consent, KnightVPN will take into account the sensitivity of the information and your reasonable expectations. Implied consent will generally be appropriate where information is less sensitive.


2.4 Limiting Collection

We take great care to not collect Personal Information indiscriminately and limit collection to the minimum necessary information required to operate our service. By limiting the collection of data, we help to protect the privacy and security of your Personal Information.


2.5 Limiting Use, Disclosure, and Retention

We will not use your Personal Information for any purpose that you have not consented to. KnightVPN will NOT sell or trade Personal Information for commercial purposes.

Only KnightVPN’s employees with a business need to know or whose duties require, are granted access to our customers’ Personal Information. All such employees will be required as a condition of employment to respect the confidentiality of our customers’ Personal Information.

We store your Personal Information only as long as is necessary for the purposes for which it is collected. We erase or destroy the records containing Personal Informatiotn when they are no longer required; this will be done in ways that will ensure your continued privacy.


2.6 Accuracy

It is your responsibility to inform KnightVPN of any relevant changes in your Personal Information by updating your account information.


2.7 Safeguards

KnightVPN uses exceptionally strong safeguards to protect the privacy of all our records, including your Personal Information. We implement physical, business and technical security measures. These strong safeguards are designed to prevent unauthorized access, disclosure, loss, theft, copying, use or modification to your Personal Information.


2.8 Openness and Transparency

So that you can be confident that we are handling your Personal Information appropriately, we take extraordinary measures to document our policies and provide openness and transparency around the data we collect, why we collect it and how we handle it.


2.9 Individual Access

If at any time you have a question about our records containing your Personal Information, we will do our best to answer it. You have the right to be told about the kind of Personal Information we maintain and how it is used. Upon request, we will provide you with information regarding the existence, use and disclosure of your Personal Information.


2.10 Addressing Comments and Concerns

We believe in open dialog on and that is privacy policy is an evolving document. We welcome your thoughts and feedback on how we’re doing.



2.11 Changes to Our Privacy Policy

We may need to change our Privacy Policy from time-to-time and all updates will be posted online. Your continued use of our Services after the effective date of such changes constitutes your acceptance of such changes. We will post an effective date at the top of the page for your convenience.

We welcoming your thoughts and feedback.

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