Cancellation and Refund Policy

This Cancellation and Refund Policy is subject to all KnightVPN terms and conditions.

New Orders Refund Policy

If you experienced technical difficulties, please contact the KnightVPN support team for quick resolution via live chat. The KnightVPN live chat is available 24x7. You may also email the KnightVPN support team ([email protected]) before claiming a refund, as they will be happy to solve any problems that you might encounter.


  • Your refund claim is within 14 days of your order date.
  • Your account has not been already suspended by KnightVPN for any breach of the terms of service.
  • You have not used more than 3GB of bandwidth i.e. data transfer (total upload and download activity using KnightVPN) or you have not exceeded 100 sessions i.e. the number of times you connected to KnightVPN services. Whichever comes first.
  • You have not previously claimed a refund under this policy.
  • If you are in compliance with the above mentioned criteria, then you are entitled to a full refund. Send an email to [email protected] stating your VPN username and the reason for cancelling the subscription.


Renewals Refund Policy

Renewal orders are covered with a 14 DAYS MONEY-BACK GUARANTEE. You are entitled to a full refund on a renewal order if all of the following apply:


  • Your refund claim is within 14 days of your renewal date.
  • Your account has not been already suspended by KnightVPN for any breach of the terms of service.
  • You have not used more than 3GB of bandwidth i.e. data transfer (total upload and download activity using KnightVPN) or you have not exceeded 100 sessions i.e. the number of times you connected to KnightVPN services. Whichever comes first.
  • You have not previously claimed a refund under this renewal policy.


Free Account Refund Policy

Please note KnightVPN Free account is not subject to any refund under any circumstances.Important Note For Customers Requesting Refund:


  • KnightVPN offer a totally transparent process when it comes to refund policy.
  • KnightVPN is committed and bound to process refunds within 24 hours of a valid refund request.
  • Payments may take up to 30 days to appear in your account depending on your bank, card or payment provider.


This Cancellation and Refund Policy is subject to all KnightVPN terms and conditions.

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